• Effective Date: 01/01/2020
  Company Name: Warud Orange
  Website: www.warudorange.com
  Contact Email: warudorange@gmail.com

1. Introduction

At Warud Orange, we are committed to delivering premium-quality Nagpur oranges and grafted citrus saplings directly from our farms to your doorstep. Due to the perishable and delicate nature of our products, all sales are considered final. However, in the rare case that a product arrives damaged, spoiled, or unhealthy, we take full responsibility and offer a replacement or refund under specific conditions.

We collect information from you when you:

2. Eligibility for Refund or Replacement

We offer refunds or replacements only under the following conditions:

• The product (fresh fruit or sapling) is visibly damaged, spoiled, or defective at the time of delivery.

• You must report the damage within 24 hours of delivery.

• Clear photographic or video evidence of the issue while unboxing must be submitted with your claim.

• Claims made after 24 hours of delivery will not be eligible under any circumstances.

Examples of eligible cases include:

• Rotten or crushed oranges

• Saplings that are broken, wilted, or severely damaged in transit

We do not accept claims related to:

• Change of mind

• Delayed inspection beyond 24 hours

• Minor cosmetic variations in fruit or saplings

3. How to Claim a Refund or Replacement

To raise a claim:

1. Report the issue within 24 hours of delivery through the Contact Page on our website or the Form provided below.

2. Include:

   • Your order number

   • A brief description of the issue

   • Photos or videos clearly showing the damage

3. Our support team will acknowledge your request and guide you through the resolution process.

4. Review and Resolution Process

• Our quality team will review your claim and the submitted evidence.

• If approved, you may choose between:

  • A replacement product, shipped free of charge

  • A refund, credited to your original payment method

• Refunds (if applicable) are processed within 5–7 business days of approval.

Warud Orange reserves the right to decline any claim that does not meet the conditions listed above.

5. Contact Us

For support regarding this policy or your order, please visit the Contact page on our website. Our customer service team will be happy to assist you and ensure your concerns are handled with transparency and fairness.

We also encourage users to read our

Privacy Policy and Terms & Conditions :

PRIVACY POLICY – Warud Orange

T & C – Warud Orange