Overview
At Warud Orange, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policies below to ensure a smooth and transparent process.
1. Returns
Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain products, such as perishable goods, custom products, or items marked as non-returnable, are not eligible for return.
Return Window:
- You have 30 calendar days to return an item from the date you received it.
Process:
- To initiate a return, please contact our customer service team at [customer service email] or call us at +91 9405041122.
- Provide your order number, details of the product, and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item back.
2. Refunds
Eligibility:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
Processing Time:
- Refunds are typically processed within 7-10 business days from the date we receive your returned item.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
3. Exchanges
Eligibility:
- If you received a defective or damaged item, we will gladly replace it with the same item.
- To request an exchange, contact our customer service team at [customer service email] or call us at +91 9405041122 within 30 days of receiving your item.
Process:
- Provide your order number, details of the product, and the issue you encountered.
- Our team will provide you with instructions for returning the defective item and will ship the replacement once the original item is received and inspected.
4. Shipping
Return Shipping:
- Customers are responsible for paying the shipping costs for returning an item unless the return is due to our error (e.g., you received an incorrect or defective item).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Time Frame:
- Shipments should be sent within 5 to 7 business days after receiving the order .
Lost or Stolen Packages:
- Warud Orange is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
5. Contact Us
If you have any questions about our refund and return policies, please contact us:
- Email: contact@warudorange.com
- Phone: +91 9405041122
We appreciate your business and strive to provide the best possible shopping experience. Thank you for choosing Warud Orange!
Note: Please retain your proof of purchase and original packaging until the return or exchange process is completed.